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Customer help & support

Please browse our website using the product navigation links on the left of the page or the search box at the top. In most cases you will see a summary of the products in a particular category, with thumbnail images. Click on the product that interests you to see more details.



Click the Order button to add an item to your shopping basket, remembering to select your required size and colour where appropriate. Also, if required, please select whether you require embroidery and/or printing for a particular garment at the same time.

Once you have added all the items to your order that you require, click the "Checkout" button to proceed through the checkout and send us your order. Unless you already have an account with us, you will be asked to pay for your order. We accept all major credit and debit cards, via secured Protx online payment solutions, featuring Verisign secure socket layer certificates.

All transactions on our site are verified as secure by Visa and Mastercard.

As soon as we receive your order, and if your order is to be personalized, the artwork you should have submitted we will use to produce a "Bitmap" image of your embroidery or print. This can take up to 4 days to produce, and will be emailed to you. PLEASE ENSURE THAT YOU HAVE SUBMITTED YOUR EMAIL ADDRESS WITH YOUR ORDER.

When you receive this, please approve or amend by return. WE CANNOT PROCEED WITH YOUR ORDER UNTIL THIS HAS BEEN APPROVED. Once we receive approval for design, position and colours, we will proceed with your order. Our lead-time is 10-15 working days. If your requirement is urgently or for a certain date, please contact us so we can accommodate this for you.

What colour embroidery can we have?

Easy - Just have a look at our thread selection PDF charts: Rayon/Viscose - CLASSIC, PolyNeon/Polyester, Metallic Threads and choose your perfect embroidery colour! We can also match to pantone print colours (PDF). (See attached Madeira pantone conversion chart PDF) Please remember to add the reference number in the online notes section when you order. The number of colours in a logo does not affect the price.

I would like my logo as a badge?

No problem - We embroider on to the badge material backing (See our colour choices PDF here). We then bind the edges and ship as a normal job. Lead time 5-7 working days.

How many stitches is my logo?

Our inclusive embroidery offers include embroidery to one position, the left chest up to a maximum of 10,000 stitches. Our standard charge if not an inclusive embroidery offer is 2.95/each plus vat for a left chest logo. We operate what we believe to be a fair policy where logos above 10,000 stitches are charged a small extra fee. Normally a 1 on average. Logos embroidered large across the shoulders of garments invariably are never included in the offer and are usually around 20-30,000 stitches sometimes more!

Remember we don't charge you anymore however many colours in your logo.

Below are some examples of logos and the amount of stitches they are. Included in our 10,000 stitch offers...
logos-1

These logos would incur a small extra charge from our inclusive embroidery offers or our standard price of 2.95/each plus vat...
logos-2

If you are unsure please email eazzee on sales@eazzee.co.uk attaching your logo and we would be delighted to help.

GLOSSARY

Adjustable Cuffs | Dual buttoning on cuff giving optional fastening for extra comfort.

Anti-pill | The surface of the fabric is treated to reduce the possibility of pilling.

Auto Lock Zip | A small spring is built into the zip to stop it from sliding down.

Combed Cotton | Yarn is combed at the spinning stage in order to draw out dead fibres.

Comfort Finish Cuff Seams | Cuff seam is sewn flat for added comfort.

easy iron

Drop Tail | The garment is longer at the back to ensure it stays tucked in when required.

Double Roll Tip Collar and Cuffs | The collar and cuff edge is knitted with double thickness in order to retain a neater shape.

Double Folded Seams | The seam edge is folded twice sealing the seam for added strength.

Easy Iron | A special finish to the surface of the fabric which reduces creases and minimises ironing.

easy iron

Fitted | A shaped fit both feminine and sleek enough to be worn under a jacket.

Flat Knit Collar | Individually knitted to size, will not fray or curl.

Flat Lock Stitching | Decorative top stitching.

Fused Collar | An interlining is fused into the collar to help retain its shape.

Half Moon Yoke | Styling detail sewn on to the back neck of the garment.

Hanger Loop | Small fabric loop on back yoke for hanging the garment. This is also an additional styling point.

Lap Fell Seams | The seam edge is folded twice sealing the seam and adding strength.

Peach Finish | Fabric is lightly brushed to give a softer handle.

Reinforced Shoulder | Tape inserted into the seam giving extra strength.

Mitred V | Collar is shaped before inserting into the garment to form a flat V shape at the centre of the front neck.

Self Fabric Bound Neck | The fabric is passed through a folder to neaten the neck edge ensuring improved neck shape and comfort.

Semi Fitted | Garment features soft tailoring to the waist and hips for easy layering.

Side Vents | Small opening at the base of side seam for a comfortable sporty look.

Slanted Placket | Corner of placket is slightly tapered to prevent curling around the collar.

Superwash | A hi-tech fabric that allows the garment to be washed up to 60 for the removal of stubborn stains without affecting shape or colour.

superwash

Taped Back Neck | Self fabric tape attached to the neck giving a smooth and comfortable finish.

Taped seams | Tape heat sealed onto all seams to make garment fully waterproof

Taped Side Vents | Side vents are sealed with woven tape for extra strength.

Twin Needle Stitching | Two rows of stitching at key seams for strength, style and neatness

Not comfortable ordering on line?

No problem - You can call us on 0845 6010253, email sales@eazzee.co.uk, or why not download this MS Excel order form and fax it/attach it to an email.

 
 
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